NameDescriptionTypeAdditional information
SymptomID The Symptom ID integer

None.

IncidentTypeID The Incident Type ID integer

None.

Symptom The Symptom in text format string

Required

String length: inclusive between 0 and 50

Description A description of the Symptom string

String length: inclusive between 0 and 256

EscalateResponseHours The mimimum response time when the incident is escalated decimal number

None.

TargetResponseHours The target response time decimal number

None.

DefaultCategoryID The default category ID integer

None.