GET api/incident/priority/{CLI}

This method returns a list of priority states.

Error Messages
  • 400/BadRequest - Priorities not in use. Use Incident Categories instead.
  • 404/NotFound - Invalid CLI - The CLI specified is incorrect
  • 404/NotFound - No priority details found - Priorities are in use but no details have been found

Request Information

URI Parameters

NameDescriptionTypeAdditional information
CLI The CLI to find applicable priorities for. string

Required

Body Parameters

None.

Response Information

Resource Description

PriorityDetail
NameDescriptionTypeAdditional information
PriorityID The unique ID of this Priority instance integer

None.
Priority Priority value integer

None.
TargetClearHours Target time for resolving the ticket decimal number

None.
EscalateClearHours Target work time before the ticket can be escalated decimal number

None.